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Legal information

Terms and conditions

Last updated: 10 April 2025

Welcome to the Londrina online shop. By using this website and making purchases through our platform, you accept the following Terms and Conditions. We recommend reading them carefully.

Seller identification

The Londrina shop is operated by:

Londrina – Borges e Soares, Lda
VAT no.: 512001367
Address: Largo Vasco Bensaúde, 30/32, Ponta Delgada, Island of São Miguel, 9500-103 Ponta Delgada

Email: borgessoares.lda@gmail.com
Phone: 296 284 292

Purpose

These Terms and Conditions govern access to and use of the Londrina online shop, as well as the conditions for buying and selling the products available on the website.

Products and prices

All prices shown include VAT at the applicable rate.

Londrina reserves the right to change prices and to withdraw products at any time without prior notice.

Despite our best efforts, some products may carry errors in price or description. In such cases the customer is contacted before despatch.

How to order

The customer chooses the products and adds them to the basket.

At checkout, you fill in your billing and delivery details and choose a payment method.

Once payment is confirmed, the customer receives an email with the order details.

Payment methods

We accept the following methods:

  • Credit card (Visa, Mastercard)
  • MB Way
  • Multibanco reference
  • Bank transfer

Shipping and delivery

We ship anywhere in Portugal, including the island regions.

Delivery times vary with the destination and the shipping method chosen.

Shipping costs are calculated automatically at checkout.

The customer is notified of despatch by email, with tracking where available.

Returns and exchanges

The customer has 14 days from receiving the order to exchange or return the products.

Items must be in the same condition in which they were sent, with tags on and no signs of wear.

Return shipping is at the customer's expense, unless the fault is ours.

In case of a return, the refund is made to the same payment method.

Personal data

Londrina undertakes to protect its customers' personal data in accordance with the General Data Protection Regulation (GDPR). For more information, see our Privacy policy.

Liability

Londrina is not liable for damage caused by improper use of the products.

The website may contain links to third-party sites, over which we have no control.

Governing law and jurisdiction

These Terms and Conditions are governed by Portuguese law. In the event of a dispute, the consumer may apply to the District Court of the Azores or to an alternative dispute resolution body.

ADR body:
CNIACC – Portuguese National Centre for Consumer Dispute Information and Arbitration
www.cniacc.pt

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